Recovery Support Service
-
On offer: Help flood-affected people in their recovery journey by providing personalised, longterm support. Linking people to their own personalised recovery support worker to assist with:
Navigating government and community services, such as disaster assistance packages.
Linking to psychological and social supports
Advice information and referrals.
Hours:
Location:
Website: www.uniting.org/home
Phone: 0403786473
Email: recoverysupport@uniting.org
Access: Free service available to anyone directly affected by flooding in Ballina, Richmond Valley, Lismore and surrounding areas. RSS is funded by the NSW Government until 30th June 2024.
-
Recovery Support Services help flood-affected people in their recovery journey by providing personalised, longterm support.
Recovery Support Services link people to their own personalised recovery support worker who can help them navigate and access services and disaster assistance packages.
Phone 1800 719 625
Email: recoveryconnect@socialfutures.org.au
Cooked meals
-
On offer: Meal delivery and packages. Clients must be registered after being referred/assessed.
Hours: Mon - Fri, 11:30am - 1:30pm
Location: Delivery Service
Phone: 1800 200 422
Website: www.mealsonwheels.net.au/
Non-perishable
& personal supplies
-
On offer: The food HUB provides the whole community with access to free and low cost food through the community pantry, meal preparation and cooking classes, community meal events, local produce promotion, development of economic resilience, volunteering opportunities, skill development and retail and barista training programs.
Hours: Wednesdays & Thursdays 10 am - 3 pm
Location: Nullum St (Knox Park), Murwillumbah
Website:https://mccentre.org.au/murwillumbah-food-hub/
Phone: 02 6672 3003
Email: reception@mccentre.org.au
Cleaning products & equipment
-
Items available for borrowing include:
Cleaning equipment
Accommodation
-
Services: Local service supporting people who are homeless or at risk of homelessness.
Hours: 24/7
Location: Offices in Grafton, Lismore and Tweed Heads.
Website: socialfutures.org.au/service/homelessness-adults/
Phone: 1800 048 310
-
On offer: The NSW Government will offer at-home caravans to residents (from the listed LGA’s) who are unable to live in their homes due to flood damage.
Caravans will be located on the resident’s private property and be provided at no cost under a hire agreement. The property will be assessed to confirm it can safely accommodate a caravan.
Website: nsw.gov.au/floods/recovery/temporary-housing
Email: caravans@resilience.nsw.gov.au
Phone:
0403786473
Camplify 1300 416 133
Resilience NSW 9212 9200
Access: Residents from the following areas are eligible to register:
Richmond Valley
Byron Bay
Ballina
Lismore
Tweed
When applying, residents will need to supply:
Proof of ownership of the property where the caravan will be placed or permission from the owner to place the caravan on their property.
Photos that demonstrate where the caravan will be placed and the access route.
For at-home caravan information and application forms, residents may contact or visit these organisations in their Local Government Area (LGA):
Ballina LGA
Uniting Care
Phone: 0403 786 473
Email: recoverysupport@uniting.org
Byron Shire
Mullumbimby & District Neighbourhood Centre
Phone: 0499 864 218 or 02 6684 1286
Email: intake.rss@mdnc.org.au
Lismore LGA
Uniting Care
Phone: 0403 786 473
Email: recoverysupport@uniting.org
Richmond Valley
Mid Richmond Neighbourhood Centre
Phone: 02 6682 4334
Email: rssworker@mrnc.com.au
Tweed Shire
Pottsville Beach Neighbourhood Centre
Phone: 0476 677 422 or 02 6676 4555
Email: rss@pbnc.org.au
Property assessments
Not all properties will be suitable for caravans – this depends on criteria such as the size of the property, available services and the slope.
If your property was assessed as unsuitable, you can submit further information to help confirm site suitability – for instance, you may be able to secure an alternative suitable site.
Free training & workshops
Showers
-
On offer: All TRAC facilities will have free hot showers and bathroom facilities available.
Social & Emotional Wellbeing
In-Person
-
Services: Free telephone and video consults with General Practitioners, prioritising flood affected areas. Offering advice, diagnosis, treatment, electronic scripts and medical certificates.
Hours: Mon-Sun, 24hr/day
Location: Telephone and virtual service.
Website: hnc.org.au/gp-after-hours-telehealth
Phone: 1800 931 158
Health
-
Services: Services for addiction and mental health. Offering residential programs, youth programs, community outreach, family support, and mental health support programs.
Hours: Mon to Fri, 8:30am - 5pm
Location: 346 Lismore Road, Binna Burra. Outreach also available at other locations.
Website: www.buttery.org.au/contact
Phone: (02) 6687 1111
-
Services: A walk-in non-clinical, calm, culturally-sensitive, welcoming safe space for people experiencing suicidal distress/crisis. Talk to a peer who has a lived experienced in suicide and can hold space safely. Share openly about how you are feeling and what you’re going through with support, connection and validation.
Hours:
Daily 12 midday - 6pm, 7 days
Location:
Shop 10-12/41-45 Murwillumbah Street, Murwillumbah
Website: http://safehavennc.org.au/
Access: In-person, walk-in. No appointment, no referral, no medicare card needed.
-
On offer: Headspace is an early intervention youth mental service for young people aged 12-25 years. Services include face-to-face, online and telephone counselling, sexual health advice and information, drug and alcohol support. Face to face support (by appointment) with a variety of services:
Mental Health and Wellbeing
General and Sexual Health
Youth Worker Support, Alcohol and Other Drug Services
Connections to Education, Employment and more.
Hours: Mon to Fri, 9am - 5pm
Location: 145 Wharf Street, Carmarco Building, Tweed Heads
Website:
https://headspace.org.au/headspace-centres/tweed-heads/
Phone: (07) 5589 8700
-
Services on offer: We offer individual counselling, mentoring and small group activities in natural environments. Our therapists and mentors meet young people in locations they feel comfortable and walk alongside them for as long as they need. This tailored approach allows us to meet the individual needs of young people and help them feel supported, challenged and motivated to engage in the therapeutic journey.
A Mental Health Care Plan is not essential to access our programs. If a young person referred to us can’t afford to pay, we can provide places at low or no cost. This is made possible by our generous donors and supporters.
Who we help
Human Nature participants are:
- Between the ages of 14 and 18
- Living in Tweed Heads, Murwillumbah, LGAs of Ballina and Byron or within 40kms of Ballina
- Presenting with significant challenges (e.g. trauma, addictions, mental health issues, social problems, behavioural difficulties or family conflict/breakdown, and
- Experiencing barriers to engaging with support in clinical settings.
Opening days & hours: Monday-Friday 9-5
Location: Ballina and outreach
Phone: 0477 176 312
Website: http://humannature.org.au
Online / Phone
-
Services: Professional help, advice and referrals to mental health services in your local area. Staffed by mental health professionals.
Hours: 24/7
Location: New South Wales
Website: health.nsw.gov.au/mentalhealth
Phone: 1800 011 511 (free)
Access: Free call. Available for everyone in NSW.
-
Services: Telephone crisis support and suicide prevention
Hours: 24/7
Location: Telephone service, Australia wide
Phone: 13 11 14
Website: lifeline.org.au
-
Services: Culturally safe phone support for Aboriginal and Torres Strait Islander people.
Hours: 24/7
Location: Australia Wide
Website: 13yarn.org.au
Phone: 13 9276 (13YARN)
Access: For Aboriginal and Torres Strait Islander people.
Legal Support
-
Services: Help with everyday legal problems including:
Insurance claims and disputes
Financial hardship
Tenancy and Centrelink
Tenancy and housing problems
Your rights at work
Replacing important documents
Domestic violence and family law advice
Disputes with neighbours.
Hours: Mon–Fri, 9am–5pm
Phone: 1800 801 529
Website -
Services: Providing consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
Hours: Mon-Fri, 9am-5pm
Location: Phone service
Website: www.afca.org.au
Phone: 1800 931 678
Laundry
-
On offer: Positively connecting communities with genuine conversation and mobile laundry (wash and dry). Free of charge.
Hours: Sun, 8:30 - 10:30am
Location: Check availability here
Sundays @ Living Grace Church of Christ, Adelaide St, Tweed Heads
Website: orangesky.org.au
Recovery centres
NR Community Hubs
-
Services:
Hours:
Location:
Website: resilientuki.org
Phone:
Email: secretary [at] resilientuki.org
Access:
-
Services:
Hours:
Location:
Website: resilientcaldera.info
Phone:
Email: secretary [at] resilientuki.org
Access:
-
On offer: Hub 2484 is a community-led flood recovery hub that encompasses both the Murwillumbah Community-led Donations and Volunteer hubs that formed in response to the 2022 floods.
Link people with funds and material resources to rebuild/repair their homes, replace furniture and belongings.
Referral service to other mental health, housing, and funding organisations and stakeholders, to enable people to recover, heal and resume their lives.
Location: TBA
Website:
Phone: 0403 488 817
Volunteer Coordination
Financial aid
-
Services: Disaster relief, payments, and allowances. Onward referral to required services.
Hours: Mon–Fri, 8.30am–4.30pm
Location: 107/113 Wollumbin St, Murwillumbah
Website: servicesaustralia.gov.au
Phone: 180 22 66
-
Services: Drivers licences, permits, birth certificates, rego, etc (non flood related services)
Hours: Mon-Fri, 8.30am-5pm
Location: Shop 3/289-291 Tweed Valley Way, Murwillumbah
Website: service.nsw.gov.au/service-centre/murwillumbah-service-centre
Phone: 13 77 88
-
Services:
Northern Rivers Community Gateway’s Financial Counselling
No interest Loans
Work Development Orders
EAPA
Chemist Assistance
Hours: Monday, Tuesday, Thursday, Friday, 9am - 4pm
Location: 76 Carrington Street, Lismore
Website: nrcg.org.au/
Phone: 6621 7397
-
Services: Supports how one can be gamble aware, how to gamble safely, and free confidential support for anyone affected by gambling.
Hours: 24/7
Location: Phone service
Website: gambleaware.nsw.gov.au
Phone: 1800 858 858
Transport
Recovery Services and Resources across the Northern Rivers
Listed below are various complimentary items and services accessible to individuals impacted by flooding in the Murwillumbah region. Expand each entry by clicking on the + sign for additional information on the provider.
If there are any changes to the information provided, kindly make updates using the form located at the end of this page.
Child and Family Support
-
Services: Child and family services, family and relationship service, parenting and wellbeing courses
Hours: By Appointment
Location: Nullum St, Murwillumbah
Website: thefamilycentre.org.au
Phone:
07 5524 8711
1800 211 154
Email:
Access: Call 07 5524 8711 to make an appointment at the Murwillumbah Community Centre outreach service.
JOIN US in building a better, more resilient community.
Stay in the loop and be the first to know about our latest projects, volunteer opportunities, and community events by signing up for our newsletter today!